Training Restaurant Staff on Using Trays
Establishing a training schedule for your restaurant staff can sometimes seem like a waste of time. With a notoriously high turnover rate, many restaurant owners simply look to hire experienced servers and pretty much gloss over specific training. It is important that you do not fall into this trap and that you make sure you have a program specifically for training restaurant staff. Among the training you must perform, it is important your servers properly utilize their trays.
Getting the Right Trays
Though it might seem like an inconsequential part of the process, the trays your servers use to bring food to a table and collect the plates afterwards can make a big impact on the overall service. Improper trays can waste time and cause issues, such as servers dropping trays during the busier times. Depending on the type of restaurant you have, you may want to look at getting different trays designed specifically for your use.
For example, an upscale restaurant that caters mostly to couples might have smaller trays designed to accommodate food and drinks for two. On the other hand, a large family restaurant might have larger round trays to hold more at once. In addition to the trays themselves though, the more important part of tray management is making sure that your servers are all properly utilizing the space they have.
Using the Trays Properly
The first thing that servers need to remember when it comes to trays is simple: balance. It is important that no one attempts to stack too much on one tray, but it is also important that they do not try to carry too little and waste time. Second, servers should always separate silverware from plates, setting the silverware to the side of the tray and then stacking plates. Finally, always make sure that servers have easy access to the trays they will be using.
Regardless of what training is taking place, make sure that your servers are being properly paid during the process. If you have doubts about how to structure this time, consider talking to a restaurant attorney to establish the legal foundation you need. When you find that you have questions about how to approach training restaurant staff and wish to consult with a Boston restaurant attorney on the best ways to ensure you use the proper strategy, contact Lewis Sassoon of Sassoon & Cymrot for individual guidance and consultation.